Frequently Asked Questions
Explore our most commonly asked questions below.
FAQ’s
Why can’t the feed chute be locked？
The feed chute can only be rotated into the arrow position and locked when the cover is opened to 90 degrees.
Why does the juicer stop working after running for a while?
Automated Safety feature: To prevent motor overheating and preserve flavor by minimizing oxidation, the juicer activates a 10-minute auto-shutoff. Let it cool for 40 minutes before resuming use.
Can l use it to juice lemons?
Lemon juice’s high acidity (citric acid) can corrode auger components or degrade seals/filter over time.Never juice lemons alone, Dilute acidity by combining lemons with low-acid fruits/vegetables (e.g., apples, carrots, celery, spinach).
It doesn’t work after installation
Fully open the top cover (90-degree angle) and rotate the feed chute to the locked position. Then ensure the cover is securely closed before powering on.
Why can’t I find the filter screen in the received product?
Tip: The Filter Skeleton and Feed Chute are assembled together, please check.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Velora gift cards.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Sizing & Fit
How do I know what size to order?
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.
Do your clothes run true to size?
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
What if I’m between sizes?
If you’re between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
Can I return or exchange if it doesn’t fit?
Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.
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